Outage in Mailprotector
Mass released quarantine emails delayed
Resolved MinorIncident Report
The inbound email flow is operating as expected.
Releasing multiple quarantined emails from the Console is delayed by as much as 40 minutes. A mass quarantine release has been requested and is being processed. To reiterate, normal email flow is not impacted. Only multiple or mass-released emails from the quarantine will experience a delay. The team is monitoring the quarantine release queue.
Components affected
Mailprotector CloudFilter and SafeSend Email Security Mailprotector Management ConsoleNeed to monitor Mailprotector outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 10/18/2023 02:55AM
The quarantine release queue has cleared.
MONITORING
about 2 years ago - at 10/17/2023 09:49PM
The inbound email flow is operating as expected.
Releasing multiple quarantined emails from the Console is delayed by as much as 40 minutes. A mass quarantine release has been requested and is being processed. To reiterate, normal email flow is not impacted. Only multiple or mass-released emails from the quarantine will experience a delay. The team is monitoring the quarantine release queue.
Latest Mailprotector outages
Radar tests failng to complete - 22 days ago
CloudMail client connections timing out - 24 days ago
Quarantined emails queued due to AWS issue - about 1 month ago
Access to CloudMail mailboxes interrupted - about 2 months ago
Inbound email delivery delay - 2 months ago
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