Outage in Mailprotector
Mass released quarantine emails delayed
Resolved MinorIncident Report
The inbound email flow is operating as expected.
Releasing multiple quarantined emails from the Console is delayed by as much as 40 minutes. A mass quarantine release has been requested and is being processed. To reiterate, normal email flow is not impacted. Only multiple or mass-released emails from the quarantine will experience a delay. The team is monitoring the quarantine release queue.
Components affected
Mailprotector Management Console Mailprotector CloudFilter and SafeSend Email SecurityTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 10/18/2023 02:55AM
The quarantine release queue has cleared.
MONITORING
over 2 years ago - at 10/17/2023 09:49PM
The inbound email flow is operating as expected.
Releasing multiple quarantined emails from the Console is delayed by as much as 40 minutes. A mass quarantine release has been requested and is being processed. To reiterate, normal email flow is not impacted. Only multiple or mass-released emails from the quarantine will experience a delay. The team is monitoring the quarantine release queue.
Latest Mailprotector outages
Shield aggressively holding messages - about 1 month ago
Mail delivery delays to Microsoft 365 domains - 3 months ago
Mail log ingestion issue on CloudFilter - 4 months ago
API notifications with Microsoft interrupted - 5 months ago
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