Make Outage History

Make.com experienced a major login outage affecting all platform regions (make.com, eu1.make.com, us1.make.com, and Celonis domains) for 2.9 hours. Users were unable to log into the platform, though existing executions continued to run normally. The incident was resolved after the team identified the root cause and applied remediations to stabilize the affected zones.

Make's eu2.make.com zone experienced a major incident that degraded scenario executions and affected user credits for 7.3 hours. The engineering team identified the root cause as zone overload and applied mitigations to restore service. The incident was fully resolved after monitoring confirmed system stability.

Meta's API experienced issues that prevented Facebook Lead Ads from functioning properly across all Make platforms, causing leads data and payloads to fail with permission errors. The incident affected Make's EU and US regions for 21.7 hours, disrupting Facebook lead generation workflows. Meta resolved the underlying API issues, restoring normal Facebook Lead Ads functionality and lead data flow.

Make experienced dashboard loading issues affecting some users on the eu1.make.com component for 26 minutes. The root cause was identified and a fix was deployed, resolving the incident completely.

Make experienced a major incident where the dashboard was unavailable for some users across all regional components (eu1, eu2, us1 Make domains and Celonis instances). The issue was identified, a fix was implemented and monitored, and the incident was fully resolved after 40 minutes.

Make experienced a 2-hour incident where notification emails were not being sent from the EU1 zone, affecting the eu1.make.com service. The platform implemented a fix and processed all queued emails before resolving the issue.

Make experienced a major incident on the US2 zone where scenario executions were failing at an increased rate, lasting 5.3 hours starting at 17:20 CET. The engineering team identified and applied a temporary fix to stop scenarios from failing to initialize, though this caused execution delays of up to 49 minutes and some webhook rejections during remediation. The incident was fully resolved with normal operations restored and all execution delays eliminated.

AI agents on the eu2.make.com zone experienced increased error rates, causing scenarios using these modules to encounter intermittent failures and timeouts. The performance degradation affected users for 1.2 hours before being fully resolved. The issue was investigated and restored to normal operations.

Make experienced increased error rates affecting AI agents on the eu2.make.com zone, causing scenarios using AI agent modules to encounter intermittent failures and timeouts. The performance degradation impacted users for 2.1 hours before the root cause was identified and mitigated. The issue was fully resolved with normal operations restored and continued monitoring implemented.

Datastores were not appearing in the Make UI across all public and enterprise zones for 1.7 hours, though scenario executions continued running normally. The issue affected multiple Make domains including EU and US zones for both standard and Celonis enterprise instances. The problem was identified, fixed, and all Datastore content was restored to full visibility in the UI.