Outage in Mangopay

[SANDBOX] Disturbance on payments (PSP brick)

Resolved Minor
May 05, 2022 - Started over 3 years ago - Lasted 13 days
Official incident page

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Outage Details

You may be experiencing errors on payment flow and since the 01/05. The incident seems to be impacting the SCA transactions only, and you might be getting the following errors on your Sandbox transactions at a higher rate than usual: - Secure mode: 3DSecure authentication is not available / 101399 - Secure mode: The 3DSecure authentication has failed / 101301 - PSP technical error / 009199 - Generic Operation error / 001999 MoP impacted: CB_VISA_MASTERCARD / AMEX / MAESTRO / BCMC / IDEAL Who is affected: Anyone on the SANDBOX environment. We are investigating with our SANDBOX PSP Partner and will get back to you as soon as we know more.
Components affected
Mangopay PSP brick
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 05/18/2022 09:00AM

Our PSP partner has confirmed disturbances on sandbox environment yesterday. Errors have decreased since 16:00 UTC on 17/05.

We keep monitoring and keep you posted.

INVESTIGATING over 3 years ago - at 05/17/2022 09:35AM

Sandbox environment is still unstable at the moment.

Here are the errors you might encounter with this new update :

- Secure mode: 3DSecure authentication is not available / 101399
- Secure mode: The card is not compatible with 3DSecure - MGP Error code: 101303
- Transaction blocked by Fraud Policy - MGP Error code: 008500
- Secure mode: The 3DSecure authentication has failed- MGP Error code: 101301

Impacted mean of payment:

CB_VISA_MASTERCARD / MAESTRO / BCMC

We keep investigating on this issue as a priority. We will keep you updated of the situation.

INVESTIGATING over 3 years ago - at 05/12/2022 04:35PM

We are continuing investigating on this issue. No more error has been raised on IDEAL mean of payment since last update.

Here are the errors you might encounter with this new update :

- Secure mode: 3DSecure authentication is not available / 101399
- Secure mode: The 3DSecure authentication has failed / 101301

Impacted mean of payment:

CB_VISA_MASTERCARD / AMEX / MAESTRO / BCMC

We will keep you updated.

INVESTIGATING over 3 years ago - at 05/05/2022 02:17PM

You may be experiencing errors on payment flow and since the 01/05.

The incident seems to be impacting the SCA transactions only, and you might be getting the following errors on your Sandbox transactions at a higher rate than usual:

- Secure mode: 3DSecure authentication is not available / 101399
- Secure mode: The 3DSecure authentication has failed / 101301
- PSP technical error / 009199
- Generic Operation error / 001999

MoP impacted: CB_VISA_MASTERCARD / AMEX / MAESTRO / BCMC / IDEAL
Who is affected: Anyone on the SANDBOX environment.

We are investigating with our SANDBOX PSP Partner and will get back to you as soon as we know more.

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