Outage in Marqeta

Repeat clearings from June posted only to some MasterCard programs

Resolved Minor
November 18, 2024 - Started 4 months ago - Lasted 1 day
Official incident page

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Outage Details

Marqeta is aware of multiple posted repeat clearings from June posted to some of the MasterCard programs. We are investigating and do not yet understand the source
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 11/19/2024 02:35PM

This incident is stable at this time. Remediation efforts will continue. For questions, please contact your Marqeta Representative.

MONITORING 4 months ago - at 11/18/2024 12:21PM

We are remediating this issue. The remediation will be completed soon. Please reach out to your Marqeta Account Manager for the incident report.

IDENTIFIED 4 months ago - at 11/18/2024 11:39AM

We identified that a single clearing file was sent to us this morning by MasterCard containing the clearing transactions from June. All transactions have been posted to customer environments and there are no further transactions to be posted. We are investigating the root cause of this file transmission and also assessing the remediation options.

INVESTIGATING 4 months ago - at 11/18/2024 10:45AM

Marqeta is aware of multiple posted repeat clearings from June posted to some of the MasterCard programs. We are investigating and do not yet understand the source

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