Outage in Maxio

Subscription Next Billing Date Error in UI for Some Subscriptions

Resolved Minor
May 13, 2025 - Started 6 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an error for the Next Billing date that is occurring for some Advanced Billing subscriptions in the UI. This error also prevents Proforma Previews from being generated for impacted subscriptions.
Components affected
Maxio Main Application

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 05/13/2025 03:56PM

This incident has been resolved.

MONITORING 6 months ago - at 05/13/2025 03:51PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 6 months ago - at 05/13/2025 03:38PM

We are currently investigating an error for the Next Billing date that is occurring for some Advanced Billing subscriptions in the UI. This error also prevents Proforma Previews from being generated for impacted subscriptions.

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