Outage in Maxio

Product Creation Error in Advanced Billing

Resolved Minor
August 14, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

Advanced Billing is currently experiencing an issue regarding an error preventing creation of new Products. We have identified the underlying cause, and are actively working on a fix.
Components affected
Maxio Main Application

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/14/2025 08:19PM

A fix has been released, and product creation is now functioning correctly in Advanced Billing. Any products that encountered errors during creation while this issue was ongoing have been fixed as well.

IDENTIFIED 3 months ago - at 08/14/2025 07:09PM

We are continuing to work on a fix for this issue. Thank you for your patience as we work towards a resolution.

IDENTIFIED 3 months ago - at 08/14/2025 06:06PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 08/14/2025 05:06PM

Advanced Billing is currently experiencing an issue regarding an error preventing creation of new Products. We have identified the underlying cause, and are actively working on a fix.

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