Outage in Maxio

Product Creation Error in Advanced Billing

Resolved Minor
August 14, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

Advanced Billing is currently experiencing an issue regarding an error preventing creation of new Products. We have identified the underlying cause, and are actively working on a fix.
Components affected
Maxio Main Application
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/14/2025 08:19PM

A fix has been released, and product creation is now functioning correctly in Advanced Billing. Any products that encountered errors during creation while this issue was ongoing have been fixed as well.

IDENTIFIED about 1 month ago - at 08/14/2025 07:09PM

We are continuing to work on a fix for this issue. Thank you for your patience as we work towards a resolution.

IDENTIFIED about 1 month ago - at 08/14/2025 06:06PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 08/14/2025 05:06PM

Advanced Billing is currently experiencing an issue regarding an error preventing creation of new Products. We have identified the underlying cause, and are actively working on a fix.

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