Outage in Maxio

Advanced Billing System Outage

Resolved Major
October 27, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating a system outage with Advanced Billing. Thank you for your patience as we work to resolve this as quickly as possible, and our apologies for the disruption.
Components affected
Maxio Main Application Maxio Billing Portal Maxio API Maxio Chargify.js (.js) Maxio Scheduled Payment Processing Maxio Email Sending Maxio Webhooks Maxio Hosted Pages Maxio Data Exports

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/27/2025 02:52PM

This incident has been resolved. API calls, and signups/subscription creation attempts for sites during the full outage period time frame (13:12 UTC - 13:31 UTC) may have failed, and will need to be retried. Thank you for your patience as we worked to resolve this matter, and our sincere apologies for the disruption.

MONITORING 3 months ago - at 10/27/2025 02:05PM

We are continuing to monitor as there are still some intermittent errors occurring. Exports have been paused for the time being while we work to fully recover.

MONITORING 3 months ago - at 10/27/2025 01:35PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 months ago - at 10/27/2025 01:21PM

We are currently investigating a system outage with Advanced Billing. Thank you for your patience as we work to resolve this as quickly as possible, and our apologies for the disruption.

Latest Maxio outages

Plaid Bank Account Connection Not Loading for Some Customers on E-Billing Invoices and Profiles - 3 days ago
Maxio Core System Unexpected Errors - about 1 month ago
Maxio Platform Brief Interruption - 2 months ago
Billing Portal Management Links Not Functioning for Some Customers - 3 months ago
E-invoicing Outage - 4 months ago

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