Outage in Maxio

Advanced Billing System Outage

Resolved Major
October 27, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating a system outage with Advanced Billing. Thank you for your patience as we work to resolve this as quickly as possible, and our apologies for the disruption.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/27/2025 02:52PM

This incident has been resolved. API calls, and signups/subscription creation attempts for sites during the full outage period time frame (13:12 UTC - 13:31 UTC) may have failed, and will need to be retried. Thank you for your patience as we worked to resolve this matter, and our sincere apologies for the disruption.

MONITORING 3 months ago - at 10/27/2025 02:05PM

We are continuing to monitor as there are still some intermittent errors occurring. Exports have been paused for the time being while we work to fully recover.

MONITORING 3 months ago - at 10/27/2025 01:35PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 months ago - at 10/27/2025 01:21PM

We are currently investigating a system outage with Advanced Billing. Thank you for your patience as we work to resolve this as quickly as possible, and our apologies for the disruption.

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