Outage in Medallia Concierge

Message Threads Not Loading In Inbox

Resolved Major
June 06, 2024 - Started over 1 year ago
Official incident page

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Outage Details

We have identified an issue impacting the Concierge App, where users are unable to access their Concierge Inbox. Our team is actively working on investigating and resolving these issues. Currently, the app may fail to load message threads. We'll continue to post updates as we have them. We appreciate your patience
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/06/2024 01:55PM

Our Engineering team has made an update to resolve the issue with the Inbox. Please make sure to refresh your browser to load in messages.

IDENTIFIED over 1 year ago - at 06/06/2024 01:36PM

The team has identified the cause of the issue and are working to send an update to services to fix inbox performance.

INVESTIGATING over 1 year ago - at 06/06/2024 01:35PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 06/06/2024 01:26PM

We have identified an issue impacting the Concierge App, where users are unable to access their Concierge Inbox. Our team is actively working on investigating and resolving these issues. Currently, the app may fail to load message threads.
We'll continue to post updates as we have them. We appreciate your patience

Latest Medallia Concierge outages

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Concierge App Loading Issues - 12 months ago
CSV Contact Import Delays (app.zingle.me) - about 1 year ago

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