Outage in Medallia Concierge

Concierge Inbox Issues [app.zingle.me]

Resolved Minor

February 07, 2025 - Started about 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

We've taken the necessary measures to resolve the issues affecting the Concierge App and are seeing the system recover. Users may need to refresh the page or re-open the Concierge App if they are still experiencing issues. We're continuing to monitor system performance and ensure full recovery.

Components affected

Medallia Concierge Web Inbox Medallia Concierge SMS Messaging Medallia Concierge API

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/07/2025 06:47PM

This incident has been resolved.

MONITORING about 1 year ago - at 02/07/2025 03:14PM

We've taken the necessary measures to resolve the issues affecting the Concierge App and are seeing the system recover.
Users may need to refresh the page or re-open the Concierge App if they are still experiencing issues.

We're continuing to monitor system performance and ensure full recovery.

Latest Medallia Concierge outages

Support Chat is Unavailable - about 1 month ago

Analytics Message Volume Reports not Populating - about 1 month ago

OHIP Integration Service Outage - 2 months ago

Increased Message Failures and Delays Impacting some Services - 4 months ago

Inbound and Outbound Message Issues in app.zingle.me - about 1 year ago

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