Outage in Medallia Concierge
Increased Message Failures and Delays Impacting some Services
Resolved MinorIncident Report
We are monitoring an outage with AWS impacting multiple third-party providers, including our phone carriers Twilio and Bandwidth, and our Support chat.
Some customers may see failures or delays when sending or receiving messages through Medallia Concierge.
We expect messaging services across third-parties to be fully restored soon, and will continue to provide updates as more information becomes available.
Components affected
Medallia Concierge Twilio MMS Long Code, North America Medallia Concierge Twilio TwiML (Zingle touchtone) Medallia Concierge Twilio SMS Toll-Free, North America Medallia Concierge Bandwidth SMS Medallia Concierge Twilio MMS Medallia Concierge Twilio Shortcode Medallia Concierge Twilio SMS Medallia Concierge Twilio SMS Long Code, North America Medallia Concierge Intercom Web Messenger Medallia Concierge Twilio Text-to-Speech Medallia Concierge Twilio MMS Toll-Free Medallia Concierge Bandwidth MMS Medallia Concierge Twilio MMS Short Code, North AmericaNeed to monitor Medallia Concierge outages?
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/21/2025 03:56AM
Messaging services impacted by the AWS outage have recovered and are operating normally. This incident has been resolved.
MONITORING
4 days ago - at 10/20/2025 02:50PM
We are monitoring an outage with AWS impacting multiple third-party providers, including our phone carriers Twilio and Bandwidth, and our Support chat.
Some customers may see failures or delays when sending or receiving messages through Medallia Concierge.
We expect messaging services across third-parties to be fully restored soon, and will continue to provide updates as more information becomes available.
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