Outage in Medallia Concierge
Analytics Message Volume Reports not Populating
Resolved MajorIncident Report
We're aware of an issue with Analytics message volume data not populating. Our engineering team is actively working to resolve these issues and re-populate the missing data.
We'll provide an update once available, and appreciate your patience.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 01/07/2026 02:00PM
This incident has been resolved.
MONITORING
7 days ago - at 01/06/2026 05:49PM
A fix has been applied to resolve the issues impacting certain Analytics reports not showing recent data.
We are monitoring the results to ensure data population is working as expected. All data from Jan 1, 2026 to the present should now be visible.
IDENTIFIED
7 days ago - at 01/06/2026 02:54AM
We're aware of an issue with Analytics message volume data not populating. Our engineering team is actively working to resolve these issues and re-populate the missing data.
We'll provide an update once available, and appreciate your patience.
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