Outage in Medallia Concierge
Support Chat is Unavailable
Resolved MajorIncident Report
We are aware of an issue impacting our third-party Support chat feature, which is currently unavailable. Our vendor is actively investigating and working to resolve these issues as soon as possible.
Components affected
Medallia Concierge Intercom Web Messenger Medallia Concierge Intercom Intercom Web ApplicationNeed to monitor Medallia Concierge outages?
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 01/09/2026 09:40PM
This incident has been resolved.
MONITORING
3 days ago - at 01/09/2026 08:54PM
A fix has been implemented and we are monitoring for the results for full recovery.
Customers who tried to initiate a Support chat or have sent messages within the last hour, may need to try again.
IDENTIFIED
3 days ago - at 01/09/2026 08:03PM
We are aware of an issue impacting our third-party Support chat feature, which is currently unavailable. Our vendor is actively investigating and working to resolve these issues as soon as possible.
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