Outage in Medallia Concierge

OHIP Integration Service Outage

Resolved Minor
December 03, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

Our OHIP integration service experienced an outage beginning around 12:00 AM ET on December 1 and lasting until approximately 3:00 PM ET on December 3. During this period, Hyatt services that import guest via the OHIP integration were impacted. The issue has now been fully resolved, and guest reservation data from the OHIP integration is currently being backfilled. We will continue to monitor the process to ensure all data is restored as expected.
Components affected
Medallia Concierge Hospitality Integration System

Need to monitor Medallia Concierge outages?

One place to monitor all your cloud vendors.
Get instant alerts when an outage is detected.

Start Monitoring Medallia Concierge
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 12/03/2025 11:35PM

Our OHIP integration service experienced an outage beginning around 12:00 AM ET on December 1 and lasting until approximately 3:00 PM ET on December 3. During this period, Hyatt services that import guest via the OHIP integration were impacted.

The issue is resolved, and Engineering has confirmed that the data is processing as expected.

MONITORING about 1 month ago - at 12/03/2025 09:21PM

Our OHIP integration service experienced an outage beginning around 12:00 AM ET on December 1 and lasting until approximately 3:00 PM ET on December 3. During this period, Hyatt services that import guest via the OHIP integration were impacted.

The issue has now been fully resolved, and guest reservation data from the OHIP integration is currently being backfilled. We will continue to monitor the process to ensure all data is restored as expected.

Latest Medallia Concierge outages

Support Chat is Unavailable - 3 days ago
Analytics Message Volume Reports not Populating - 7 days ago
Increased Message Failures and Delays Impacting some Services - 3 months ago
Concierge Inbox Issues [app.zingle.me] - 11 months ago
Inbound and Outbound Message Issues in app.zingle.me - 12 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5350 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook