Outage in Medallia Concierge

Concierge App Not Loading

Resolved Major
February 14, 2023 - Started over 2 years ago
Official incident page

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Outage Details

We have identified an issue impacting the Zingle App in the Main Environment (app.zingle.me), where users are unable to access their Inbox. We are actively investigating these issues and working on a resolution as soon as possible. We'll continue to post updates here as we have them and appreciate your patience.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/14/2023 05:17PM

This incident has been resolved.

MONITORING over 2 years ago - at 02/14/2023 05:12PM

We have confirmed these issues should be fully resolved. Some users may still need to refresh the page or re-open the Zingle App/Inbox to reconnect. Users still experiencing any issues should contact Support to further troubleshoot.

We continue to monitor system performance and appreciate your patience.

IDENTIFIED over 2 years ago - at 02/14/2023 04:09PM

We are continuing to work on identifying the source of the issues, and progress has been made in identifying the root cause. We have implemented some steps to recover functionality, and some users may already be able to access their Service by refreshing the page or logging back into the app.

We'll continue to post updates as we have them.

INVESTIGATING over 2 years ago - at 02/14/2023 03:33PM

We have identified an issue impacting the Zingle App in the Main Environment (app.zingle.me), where users are unable to access their Inbox. We are actively investigating these issues and working on a resolution as soon as possible.

We'll continue to post updates here as we have them and appreciate your patience.

Latest Medallia Concierge outages

Concierge Inbox Issues [app.zingle.me] - 4 months ago
Inbound and Outbound Message Issues in app.zingle.me - 5 months ago
SFTP Contact Imports Issues - 5 months ago
Concierge App Loading Issues - 8 months ago
CSV Contact Import Delays (app.zingle.me) - 11 months ago

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