Outage in MedicalDirector Product

HealthLink Full Outage (P1) - Identified

Resolved Minor

July 28, 2025 - Started 8 months ago - Lasted 2 days
Official incident page

Incident Report

We are currently experiencing a full-service outage with HealthLink Referrals The issue has been identified and our engineering and operations teams are working hard to resolve it as soon as possible. Every effort is being made to minimise the impact to you, your staff and your patients. The issue is related to HealhtLink Referrals We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 07/30/2025 02:12AM

This incident has been resolved

MONITORING 7 months ago - at 07/28/2025 10:57PM

A fix has been applied and we are monitoring the results

IDENTIFIED 8 months ago - at 07/28/2025 06:59AM

We are currently experiencing a full-service outage with HealthLink Referrals
The issue has been identified and our engineering and operations teams are working hard to resolve it as soon as possible. Every effort is being made to minimise the impact to you, your staff and your patients.

The issue is related to HealhtLink Referrals

We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.

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