Outage in MedicalDirector Product

Paperless ePrescribing for MD Clinical: Scheduled Maintenance

Resolved Minor

February 21, 2025 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

MD Clinical eRx paperless prescribing will be unavailable due to scheduled maintenance from 9pm AEDT Friday 21 February 2025 to 6am Saturday 22 February 2025. During this time, ePrescribing via SMS will be unavailable and will revert to printed prescribing.

Need to monitor MedicalDirector Product outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/21/2025 11:10AM

Maintenance complete

MONITORING about 1 year ago - at 02/21/2025 11:03AM

Scheduled maintenance has been completed successfully and paperless prescribing via SMS is available again. Monitoring of performance will continue for Saturday and Sunday

INVESTIGATING about 1 year ago - at 02/21/2025 10:11AM

MD Clinical eRx paperless prescribing will be unavailable due to scheduled maintenance from 9pm AEDT Friday 21 February 2025 to 6am Saturday 22 February 2025.

During this time, ePrescribing via SMS will be unavailable and will revert to printed prescribing.

Latest MedicalDirector Product outages

HealthLink Full Outage (P1) - Identified - 8 months ago

MDX: Full Outage (P1) - Identified - 8 months ago

Multiple SMS messages being sent to patients per paperless eRx script - about 1 year ago

MD Clinical paperless prescribing: Partial Outage (P2) - Identified - about 1 year ago

Helix: Partial Outage with MFA SMS (P2) - over 1 year ago

Stop wasting hours on 'is it us or them?'

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook