Outage in MedicalDirector Product
MD Clinical paperless prescribing: Partial Outage (P2) - Identified
Resolved MajorIncident Report
We are currently experiencing a partial outage with MedicalDirector Clinical paperless prescribing.
The issue has been identified and our engineering and operations teams are working hard to resolve it as soon as possible. Every effort is being made to minimise the impact to you, your staff and your patients.
The issue is related to ePrescribing via SMS being unavailable
We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.
Need to monitor MedicalDirector Product outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 02/26/2025 11:28PM
After monitoring the fix, we can confirm that it has been successful - all functions are now fully restored.
We apologise for the inconvenience caused and thank you for your patience.
The issue was related to ePrescribing via SMS being unavailable
MONITORING
about 1 year ago - at 02/25/2025 01:10AM
Mitigation and remediation steps have been implemented by the engineering team. ePrescriptions are expected to work as usual for Clinical, however you may experience some delays.
The issue is related to ePrescribing via eRx.
We will provide an update as more information becomes available and we apologise for any inconvenience.
IDENTIFIED
about 1 year ago - at 02/24/2025 01:10AM
We are currently experiencing a partial outage with MedicalDirector Clinical paperless prescribing.
The issue has been identified and our engineering and operations teams are working hard to resolve it as soon as possible. Every effort is being made to minimise the impact to you, your staff and your patients.
The issue is related to ePrescribing via SMS being unavailable
We will send an update shortly as soon as more information becomes available and we apologise for any inconvenience.
Latest MedicalDirector Product outages
HealthLink Full Outage (P1) - Identified - 8 months ago
MDX: Full Outage (P1) - Identified - 8 months ago
Multiple SMS messages being sent to patients per paperless eRx script - about 1 year ago
Paperless ePrescribing for MD Clinical: Scheduled Maintenance - about 1 year ago
Helix: Partial Outage with MFA SMS (P2) - over 1 year ago
Stop wasting hours on 'is it us or them?'
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with
