Outage in MedicalDirector Product
Multiple SMS messages being sent to patients per paperless eRx script
Resolved MinorIncident Report
We are currently investigating this issue.
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RESOLVED
about 1 year ago - at 03/04/2025 06:16AM
This incident has been resolved.
MONITORING
about 1 year ago - at 03/04/2025 01:37AM
This seems to be a false alert and no duplicate SMSs are being sent. It appears that this may only have been a logging display issue in our telemetry.
We have restarted the relevant service to rectify and are monitoring closely. We have not been receiving reports of duplicates from customers, which seems to confirm this is only a logging issue.
INVESTIGATING
about 1 year ago - at 03/03/2025 11:16PM
We are currently investigating this issue.
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