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Outage in MedicalDirector Product

Multiple SMS messages being sent to patients per paperless eRx script

Resolved Minor
March 03, 2025 - Started about 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/04/2025 06:16AM

This incident has been resolved.

MONITORING about 1 year ago - at 03/04/2025 01:37AM

This seems to be a false alert and no duplicate SMSs are being sent. It appears that this may only have been a logging display issue in our telemetry.
We have restarted the relevant service to rectify and are monitoring closely. We have not been receiving reports of duplicates from customers, which seems to confirm this is only a logging issue.

INVESTIGATING about 1 year ago - at 03/03/2025 11:16PM

We are currently investigating this issue.

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