Outage in Meltwater
Klear - Facebook and Instagram authentication issue
Resolved Major
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Outage Details
Klear users are currently experiencing issues with authenticating Facebook and Instagram accounts due to an API change by our third-party vendors. Accounts which are already connected are not affected.
Our engineers are aware of it and are working to resolve this issue. We apologize for the inconvenience and we will provide updates accordingly.
Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 09/19/2023 04:57PM
After a period of monitoring, this issue is now resolved. Facebook and Instagram authentication is functioning as expected.
Thank you for your patience.
MONITORING
almost 2 years ago - at 09/18/2023 04:49PM
The Engineering team has fixed the issue. Facebook and Instagram authentication is functioning as expected.
We will closely monitor the system and continue to provide updates. Thank you for your patience.
INVESTIGATING
almost 2 years ago - at 09/15/2023 01:49PM
Engineering continues to work towards a resolution for the Facebook and Instagram authentication issue.
We will continue to provide updates accordingly. Thank you for your patience.
INVESTIGATING
almost 2 years ago - at 09/14/2023 08:58PM
Our Engineering team continues to investigate the issue with authenticating Facebook and Instagram accounts in Klear.
We will continue to provide updates accordingly. Thank you for your patience.
INVESTIGATING
almost 2 years ago - at 09/14/2023 01:52PM
Klear users are currently experiencing issues with authenticating Facebook and Instagram accounts due to an API change by our third-party vendors. Accounts which are already connected are not affected.
Our engineers are aware of it and are working to resolve this issue. We apologize for the inconvenience and we will provide updates accordingly.
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