Outage in Meltwater

Meltwater Engage Threads Issue

Resolved Major

July 16, 2025 - Started 9 months ago - Lasted 4 days
Official incident page

Incident Report

We are currently experiencing an issue in Engage Publish and Conversations with Threads. Users may experience post failures in Publish and issues responding to comments in Conversations. Our Engineering team is currently investigating. We apologize for any inconvenience caused and we will provide updates accordingly.

Components affected

Meltwater Search Meltwater Reports Meltwater Application

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/21/2025 05:04AM

After a period of monitoring, this issue is now resolved. Engage continues to function as expected.

MONITORING 9 months ago - at 07/18/2025 03:31PM

Our Engineering team has confirmed with our Third Party Provider that the issue with Engage Threads has been resolved and is currently working as expected in Publish and Conversations. We will continue to monitor and provide updates accordingly.

Thank you for your patience.

INVESTIGATING 9 months ago - at 07/16/2025 08:41PM

We are currently experiencing an issue in Engage Publish and Conversations with Threads. Users may experience post failures in Publish and issues responding to comments in Conversations. Our Engineering team is currently investigating.

We apologize for any inconvenience caused and we will provide updates accordingly.

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