Outage in Meltwater

MI Application Login Issue

Resolved Minor

June 10, 2025 - Started 10 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue affecting login to the MI application. Some users are being unexpectedly prompted to scan a QR code, which is preventing successful access. Our Engineering team is actively working to identify the root cause and implement a resolution. We will provide further updates as they become available. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.

Components affected

Meltwater Application Meltwater Search Meltwater Reports

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/10/2025 09:18PM

After a period of monitoring, we can confirm that the login issue affecting the MI application has been fully resolved. Users are able to log in without being prompted for additional authentication, and the system is operating normally.

IDENTIFIED 10 months ago - at 06/10/2025 06:19PM

The login issue affecting the MI application has now been resolved. Users should no longer be prompted to scan a QR code and can log in as expected.

We will continue to monitor the situation to ensure stability. Thank you for your patience while we worked to restore access.

INVESTIGATING 10 months ago - at 06/10/2025 06:08PM

We are currently investigating an issue affecting login to the MI application. Some users are being unexpectedly prompted to scan a QR code, which is preventing successful access.

Our Engineering team is actively working to identify the root cause and implement a resolution. We will provide further updates as they become available.

We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.

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