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Outage in Meltwater

Delay in Engagement Metrics

Resolved Minor
August 06, 2025 - Started 9 months ago - Lasted 2 days
Official incident page

Incident Report

We are currently experiencing delays in retrieving the latest Engagement metrics, including Social Echo data for all content. Engineering is aware of the issue and is currently working on fixing it. We apologize for the inconvenience and thank you for your patience.
Components affected
Meltwater Application Meltwater Reports

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/08/2025 03:04PM

After a period of monitoring, this issue is now resolved. Engagement data continues to flow into the platform as expected.

MONITORING 8 months ago - at 08/07/2025 02:56PM

Our Engineering team has resolved the issue that was causing delays in Engagement metrics. The latest engagement data is now fully updated on the platform.We will continue to monitor and provide updates accordingly.

Thank you for your patience.

INVESTIGATING 9 months ago - at 08/06/2025 07:59AM

We are currently experiencing delays in retrieving the latest Engagement metrics, including Social Echo data for all content. Engineering is aware of the issue and is currently working on fixing it.

We apologize for the inconvenience and thank you for your patience.

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