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Outage in Meltwater

Explore+ users unable to generate Insight Page snapshots

Resolved Major
September 24, 2025 - Started 7 months ago - Lasted 2 days
Official incident page

Incident Report

We are experiencing an issue where Explore+ Insight Page shareable links/snapshots cannot be generated. Our engineering teams are aware of this issue and are currently investigating. We apologize for the inconvenience and will provide updates accordingly.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/26/2025 12:18PM

After a period of monitoring this issue is now resolved. Explore+ users can generate Insight page snapshots without any issues.

MONITORING 7 months ago - at 09/24/2025 08:29PM

Our engineering team has resolved this issue. Explore+ Insight Page shareable links/snapshots should be generated as expected. We will continue to monitor and provide updates accordingly.

Thank you for your patience.

INVESTIGATING 7 months ago - at 09/24/2025 04:57PM

We are experiencing an issue where Explore+ Insight Page shareable links/snapshots cannot be generated. Our engineering teams are aware of this issue and are currently investigating. We apologize for the inconvenience and will provide updates accordingly.

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