Outage in Meltwater

Explore+ users unable to generate Insight Page snapshots

Resolved Major
September 24, 2025 - Started 29 days ago - Lasted 2 days
Official incident page

Incident Report

We are experiencing an issue where Explore+ Insight Page shareable links/snapshots cannot be generated. Our engineering teams are aware of this issue and are currently investigating. We apologize for the inconvenience and will provide updates accordingly.
Components affected
Meltwater Search Meltwater Reports

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Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 09/26/2025 12:18PM

After a period of monitoring this issue is now resolved. Explore+ users can generate Insight page snapshots without any issues.

MONITORING 28 days ago - at 09/24/2025 08:29PM

Our engineering team has resolved this issue. Explore+ Insight Page shareable links/snapshots should be generated as expected. We will continue to monitor and provide updates accordingly.

Thank you for your patience.

INVESTIGATING 29 days ago - at 09/24/2025 04:57PM

We are experiencing an issue where Explore+ Insight Page shareable links/snapshots cannot be generated. Our engineering teams are aware of this issue and are currently investigating. We apologize for the inconvenience and will provide updates accordingly.

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