Outage in Meltwater

Engage X/Twitter DM content disruption

Resolved Minor

October 28, 2025 - Started 4 months ago - Lasted 9 days
Official incident page

Incident Report

We are currently experiencing an issue with receiving X DMs in Engage Conversations. Our Engineering team is aware of the issue and is actively working to resolve it. We apologize for the inconvenience and thank you for your patience.

Components affected

Meltwater Application Meltwater Search Meltwater Reports

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/06/2025 09:44PM

After a period of monitoring, this issue is now resolved. X DMs continue to flow into the Engage Conversations platform.

MONITORING 3 months ago - at 11/05/2025 08:51PM

Our engineering team has resolved this issue. X DMs are flowing into Engage Conversations as expected. We will continue to monitor the application and provide updates accordingly.

Thank you for your patience.

INVESTIGATING 4 months ago - at 10/29/2025 09:20PM

Our Engineering team continues to investigate the issues impacting receiving X DMs in Engage Conversations.

We apologize for the inconvenience and thank you for your patience.

INVESTIGATING 4 months ago - at 10/28/2025 02:54PM

We are currently experiencing an issue with receiving X DMs in Engage Conversations. Our Engineering team is aware of the issue and is actively working to resolve it.

We apologize for the inconvenience and thank you for your patience.

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