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Outage in Meltwater

Intermittent Explore and Analytics Degradation

Resolved Minor
October 29, 2025 - Started 4 months ago - Lasted 16 days
Official incident page

Incident Report

We are currently experiencing an issue that may cause errors when performing searches or using features that rely on them. Our Engineering team is aware of the issue and is actively investigating. We apologize for the inconvenience and thank you for your patience.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/14/2025 03:00PM

After a period of monitoring, this issue is now resolved. Explore searches continue to function as expected.

Thank you for your patience.

MONITORING 3 months ago - at 11/12/2025 04:29PM

Explore searches continue to function as expected. Users should experience normal performance across all features that rely on the search service. We will continue to monitor performance closely to ensure ongoing stability.

Thank you for your continued patience and understanding.

MONITORING 3 months ago - at 11/11/2025 05:01PM

Explore searches are now functioning as expected, and the system remains stable. Users should no longer experience issues working with features that rely on the search service. We will continue to monitor performance closely and provide updates as needed.

Thank you for your patience and understanding.

INVESTIGATING 3 months ago - at 11/11/2025 08:48AM

We are currently experiencing an issue that may cause errors when performing searches or using features that rely on them (Dashboards, Monitor, Newsletters, Digest Reports, Conversations). Our Engineering team is aware of the issue and is actively investigating.

We apologize for the inconvenience and thank you for your patience.

MONITORING 3 months ago - at 11/07/2025 09:55AM

Explore searches continue to function as expected, and the system remains stable. Our team will continue to monitor performance closely and provide updates accordingly.

Thank you for your patience and understanding.

MONITORING 3 months ago - at 11/05/2025 08:41AM

Explore searches have been working as expected and the system currently remains stable. We will continue to monitor and provide updates accordingly.

Thank you for your patience and understanding.

INVESTIGATING 3 months ago - at 11/04/2025 09:55AM

Our systems are experiencing unusual traffic patterns affecting some complex searches or searches with long date ranges, dashboards, and reports.
Failures are intermittent, and less than 1% of customer searches are affected.

Our engineering team is aware of the issue and is actively working towards a resolution.

INVESTIGATING 3 months ago - at 11/03/2025 04:14PM

We are currently experiencing an issue that may cause errors when performing searches or using features that rely on them. Our Engineering team is aware of the issue and is actively investigating.

We apologize for the inconvenience and thank you for your patience.

MONITORING 4 months ago - at 10/30/2025 04:06PM

Explore searches have been working as expected and the system currently remains stable. We will continue to monitor and provide updates accordingly.

Thank you for your patience and understanding.

IDENTIFIED 4 months ago - at 10/29/2025 04:34PM

Our Engineering team has implemented a fix to stabilize the issue, and Explore searches are now loading as expected.

The team is continuing to work on a permanent solution, and we will share updates as they become available.

INVESTIGATING 4 months ago - at 10/29/2025 08:58AM

We are currently experiencing an issue that may cause errors when performing searches or using features that rely on them. Our Engineering team is aware of the issue and is actively investigating.

We apologize for the inconvenience and thank you for your patience.

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