Outage in Mend

Performance Issue - app.whitesourcesoftware.com - scan processing and UI login

Resolved Major
October 09, 2023 - Started about 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

Dear customers and partners, We are experiencing performance issues affecting UI login and scan processing in the app.whitesourcesoftware.com environment. Kindly note that we are investigating this issue and will continue to post updates as we progress. We apologize for this temporary service disruption. May Shelef Support Team Leader Mend.io
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/09/2023 01:22PM

Dear customers and partners,

The incident has been resolved.

We apologize for this temporary service disruption.

May Shelef
Support Team Leader
Mend.io

MONITORING about 1 year ago - at 10/09/2023 11:55AM

Dear customers and partners,

A fix has been implemented and we are monitoring the results.

May Shelef
Support Team Leader
Mend.io

IDENTIFIED about 1 year ago - at 10/09/2023 10:14AM

Dear customers and partners,
We have identified the root cause and are currently working on a fix.
We will continue to post updates as we get closer to resolving the issue.

May Shelef
Support Team Leader
Mend.io

INVESTIGATING about 1 year ago - at 10/09/2023 09:27AM

Dear customers and partners,
We are experiencing performance issues affecting UI login and scan processing in the app.whitesourcesoftware.com environment.
Kindly note that we are investigating this issue and will continue to post updates as we progress.

We apologize for this temporary service disruption.

May Shelef
Support Team Leader
Mend.io

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