Outage in Mend

Authentication error

Resolved Major
October 17, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

Authentication errors are seen even for correctly authenticated users on saas.mend.io. This is impacting CLI scans and API calls. We are investigating the issue.
Components affected
Mend Scans Processing Mend Web Console (UI)

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/17/2024 04:45PM

We determined that the issue only impacted Mend internal employees, and it is now resolved.

IDENTIFIED about 1 year ago - at 10/17/2024 04:03PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 10/17/2024 03:56PM

Authentication errors are seen even for correctly authenticated users on saas.mend.io. This is impacting CLI scans and API calls. We are investigating the issue.

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