Outage in Mention Me

Voucher Fulfilment Failure

Resolved Minor
January 19, 2024 - Started almost 2 years ago
Official incident page

Incident Report

We're aware of an issue fulfilling vouchers and this may also result in some parts of the platform performing slower than normal. We believe we have identified the issue and we are working on deploying a fix. Next update will be provided by 11:30 GMT.

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/19/2024 11:18AM

We are confident we have now resolved this issue. If you have any further issues please email support@mention-me.com

MONITORING almost 2 years ago - at 01/19/2024 11:17AM

We are continuing to monitor for any further issues.

MONITORING almost 2 years ago - at 01/19/2024 11:08AM

We can confirm the issue arose from a change that was deployed this morning. We have now reversed that change and we are monitoring to confirm the issue has been resolved.

IDENTIFIED almost 2 years ago - at 01/19/2024 10:56AM

We're aware of an issue fulfilling vouchers and this may also result in some parts of the platform performing slower than normal. We believe we have identified the issue and we are working on deploying a fix.

Next update will be provided by 11:30 GMT.

Latest Mention Me outages

Platform Unavailable - over 1 year ago
Webhooks are being delayed - over 1 year ago
Consumer Journey Issues - over 1 year ago
Clients not receiving 2FA SMS messages - almost 2 years ago
Issue with creation of new integrations - about 2 years ago

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