Outage in MercuryGate

Investigating issues with TMS Application Performance

Resolved Minor
October 24, 2024 - Started about 2 months ago - Lasted about 20 hours

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Outage Details

We’re currently investigating reports of a potential service interruption with TMS Application Performance. We apologize for any inconvenience and will post another update as soon as we learn more.
Components affected
MercuryGate Production TMS
Latest Updates ( sorted recent to last )
about 2 months ago - at 10/24/2024 04:04PM

We’re currently investigating reports of a potential service interruption with TMS Application Performance. We apologize for any inconvenience and will post another update as soon as we learn more.

about 2 months ago - at 10/24/2024 04:09PM

We are continuing to work on the performance issue some customers may be experiencing today. More updates will be coming as we learn more about what is causing the issue.

about 2 months ago - at 10/24/2024 04:47PM

We are still working on identifying what is causing the performance issues. We will update when we have more information.

about 2 months ago - at 10/24/2024 05:25PM

We are still investigating the issue. We have our full development team working on the issue and once we are able to pinpoint the issue we will update on a resolution plan.

about 2 months ago - at 10/24/2024 06:22PM

We are still working on the issue. We are currently discussing rolling back if necessary. We will update again when we have determined what path we will be taking to resolve this issue.

about 2 months ago - at 10/24/2024 06:34PM

We have identified the issue and we are working on fixing the issue. There will most likely be a CSR this evening to resolve. We will update and put out a maintenance notification when we have the CSR ready.

about 2 months ago - at 10/24/2024 07:40PM

The issue will be resolved with a CSR tonight during our maintenance window. Notification will be sent out shortly,

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