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Outage in MeridianLink

DecisionLender DL 4 Un-read message and Un-viewed Applications alert queue's giving error.

Resolved Minor
June 03, 2025 - Started 11 months ago - Lasted about 8 hours
Official incident page

Incident Report

We are aware of and actively investigating an issue with our Un-read message and Un-viewed Applications alert queues are returning an error of 'Access is denied, Do not have enough permissions to view'. We will continue to provide updates here as the investigation continues.
Components affected
MeridianLink DecisionLender4 App Operational Status

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 06/03/2025 09:32PM

This incident has been resolved.

MONITORING 11 months ago - at 06/03/2025 03:14PM

We've implemented a fix and are now monitoring the results.

If you continue to experience issues, please log out of the DL 4 system and log back in. If the problem persists, please contact Support with the details of your issue.

IDENTIFIED 11 months ago - at 06/03/2025 02:26PM

The cause of the issue has been identified. The development team is actively working on a solution. Further updates will be provided within the next 30 minutes.

INVESTIGATING 11 months ago - at 06/03/2025 02:04PM

We are aware of and actively investigating an issue with our Un-read message and Un-viewed Applications alert queues are returning an error of 'Access is denied, Do not have enough permissions to view'. We will continue to provide updates here as the investigation continues.

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