Outage in MeridianLink
MeridianLink Mortgage - Compliance Eagle - Inconsistent authorization error is occurring
Resolved MinorIncident Report
Summary AI Generated
MeridianLink's ComplianceEagle service experienced inconsistent authorization errors where some user credentials worked for automated requests, others only worked for manual requests, and some didn't work at all. The issue affected Mortgage App Integrations and prevented clients from reliably accessing the compliance service. The incident was resolved after 187 hours once the credentials issue was identified and a solution was validated.
Dear Valued clients,
We have several clients reporting for ComplianceEagle where an authorization error is occurring.
This is inconsistent as some credentials will work for the automated request while some will work for manual request and some will not work at all. Our internal teams are investigating this issue. We will provide another update in 30 minutes.
Thank you for your patience.
Meridianlink Mortgage Team
Components affected
MeridianLink Mortgage App IntegrationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 04/17/2026 04:54PM
This incident has been resolved.
IDENTIFIED
23 days ago - at 04/10/2026 10:18AM
The Compliance Eagle credentials issue has been identified, and we are validating our solution. We will provide another update as soon as we have additional information.
INVESTIGATING
23 days ago - at 04/09/2026 11:07PM
We are still investigating this issue and will provide an update as soon as we hear from our internal teams.
INVESTIGATING
23 days ago - at 04/09/2026 10:16PM
We are still investigating this issue and will provide an update as soon as we hear from our internal teams.
INVESTIGATING
23 days ago - at 04/09/2026 09:59PM
Dear Valued clients,
We have several clients reporting for ComplianceEagle where an authorization error is occurring.
This is inconsistent as some credentials will work for the automated request while some will work for manual request and some will not work at all. Our internal teams are investigating this issue. We will provide another update in 30 minutes.
Thank you for your patience.
Meridianlink Mortgage Team
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