ML Consumer/Opening - Error with Support Portal Link and Contacting MeridianLink Support

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We will be deploying a fix to the Production environments this evening. Following the deployment, we will actively monitor system performance to ensure everything is functioning as expected.

Thank you for your continued patience.

We will be deploying a fix to our Demo environment this evening to address the reported issue. Once the update is live, we will closely monitor system performance to ensure everything is functioning as expected. Thank you for your patience.

Our development team continues to actively work on resolving the issue. We appreciate your patience and will provide further updates as progress is made.

The issue has been identified and a fix is being implemented.

We have received reports that non-admin users are getting an "Unauthorized access" error when trying to access the MeridianLink Support Portal, which is where the Knowledge Base is now located. We are currently investigating the cause.

Additionally, admin users with access to contact live support are seeing additional links in the help menu for Support Ticket and Live Chat Support. Please disregard those options and always navigate through the MeridianLink Support Portal to contact the Support Team. We are investigating those links as well.