Outage in MeridianLink
ML Consumer/Opening - JD Power Dropdowns Not Populating Data for Other - Classic Cars
Resolved Minor
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Outage Details
Users are reporting that in Production the dropdowns for Classic Cars aren't populating data when using the JD Power (fka NADA) tool.
We are looking into this internally as well as reached out to JD Power directly.
Components affected
MeridianLink Consumer App Vehicle ValuationLatest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 07/31/2025 11:33AM
This incident is resolved. We collaborated with the vendor to address the issue of blank values returned from their API. After clearing the cached bad results, we recycled the root website application pool on the affected servers. This forced a clean call to JD Power, which returned valid results.
INVESTIGATING
6 days ago - at 07/30/2025 05:42PM
Users are reporting that in Production the dropdowns for Classic Cars aren't populating data when using the JD Power (fka NADA) tool.
We are looking into this internally as well as reached out to JD Power directly.
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