Outage in MeridianLink
ML Consumer/Opening - JD Power Dropdowns Not Populating Data for Other - Classic Cars
Resolved MinorIncident Report
Users are reporting that in Production the dropdowns for Classic Cars aren't populating data when using the JD Power (fka NADA) tool.
We are looking into this internally as well as reached out to JD Power directly.
Components affected
MeridianLink Consumer App Vehicle ValuationTrusted by 1,000+ teams
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RESOLVED
9 months ago - at 07/31/2025 11:33AM
This incident is resolved. We collaborated with the vendor to address the issue of blank values returned from their API. After clearing the cached bad results, we recycled the root website application pool on the affected servers. This forced a clean call to JD Power, which returned valid results.
INVESTIGATING
9 months ago - at 07/30/2025 05:42PM
Users are reporting that in Production the dropdowns for Classic Cars aren't populating data when using the JD Power (fka NADA) tool.
We are looking into this internally as well as reached out to JD Power directly.
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