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Outage in MeridianLink

MeridianLink OpenClose - intermittent error on login page

Resolved Minor
August 20, 2025 - Started 8 months ago - Lasted 2 days
Official incident page

Incident Report

Some OpenClose clients are reporting that when they go to their URL, instead of the normal login screen, they see an Error followed by a long number or code. Just above the Error there is a checkbox labeled "pretty print". The user can click the checkbox and login to OpenClose. Development and IT are investigating what is causing this issue.
Components affected
MeridianLink OpenClose

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/22/2025 09:29PM

This issue has been resolved.

MONITORING 8 months ago - at 08/22/2025 03:58PM

A fix was implemented Thursday, August 21, 2025, around 10pm ET. We are currently monitoring performance to ensure that the issue is resolved. Because of the update, users should clear cache. If users experience this issue today, please report it to Support.

IDENTIFIED 8 months ago - at 08/21/2025 02:44PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 8 months ago - at 08/20/2025 10:30PM

Development and IT are continuing to investigate what is causing this issue.

INVESTIGATING 8 months ago - at 08/20/2025 08:50PM

Some OpenClose clients are reporting that when they go to their URL, instead of the normal login screen, they see an Error followed by a long number or code. Just above the Error there is a checkbox labeled "pretty print". The user can click the checkbox and login to OpenClose. Development and IT are investigating what is causing this issue.

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