Outage in MeridianLink

MeridianLink OpenClose: DecisionAssist rates for PennyMac - rate update delayed

Resolved Minor
August 22, 2025 - Started 3 days ago - Lasted about 1 hour
Official incident page

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Outage Details

Due to a technical issue, the uploading of today's rates for PennyMac into the DecisionAssist pricing engine has been delayed. IT is working towards a resolution. This impacts only lenders who use rates from PennyMac. This impacts OpenClose LOS and Mortgage Access POS for OpenClose clients.
Components affected
MeridianLink OpenClose MeridianLink OpenClose Pricing Engine (DecisionAssist) MeridianLink Mortgage Access
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 08/22/2025 05:12PM

PennyMac has resolved its SFTP issue, we have received their rate sheet, and their rates have been uploaded into DecisionAssist. This issue is resolved.

IDENTIFIED 3 days ago - at 08/22/2025 04:34PM

PennyMac has notified MeridianLink that they have a technical issue on their end. Once they resolve their issue, we will receive their rates for today.

INVESTIGATING 3 days ago - at 08/22/2025 04:01PM

Due to a technical issue, the uploading of today's rates for PennyMac into the DecisionAssist pricing engine has been delayed. IT is working towards a resolution.

This impacts only lenders who use rates from PennyMac. This impacts OpenClose LOS and Mortgage Access POS for OpenClose clients.

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