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Outage in MeridianLink

ML Consumer/Opening - Counselor List Not Generating

Resolved Minor
August 26, 2025 - Started 8 months ago - Lasted 1 day
Official incident page

Incident Report

Users are reporting issues when trying to generate the Counselor List. Users are reporting receiving the following error: The remote server returned an error: (404) Not Found. We are looking into this.

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 08/27/2025 10:29PM

This incident has been resolved.

MONITORING 8 months ago - at 08/27/2025 01:52PM

We've pushed a change thru on our shared Production servers. You can now retrieve the Counselor List and PDFs will attach to the application as expected.

Please note that if you use a zip code that is not in the CFPB database, you may still get a 404 error.

For Offsite clients, please contact support with a few days and times that we can schedule a redeploy to your server.

IDENTIFIED 8 months ago - at 08/26/2025 07:03PM

We will be pushing a deployment with URL changes tonight to our shared servers and continue monitoring things in the morning.

IDENTIFIED 8 months ago - at 08/26/2025 04:43PM

We've reached out to the CFBP directly and they have discontinued the page that we have linked to since 2018 with no notification provided to us about this change.
We are looking at this internally to see how quickly we can update our end to reflect the new location of the data.

In the meantime, you can manually pull the Counselor List via https://www.consumerfinance.gov/find-a-housing-counselor/

INVESTIGATING 8 months ago - at 08/26/2025 03:43PM

Users are reporting issues when trying to generate the Counselor List.
Users are reporting receiving the following error: The remote server returned an error: (404) Not Found.

We are looking into this.

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