ML Consumer/Opening - Credit pull issues

Here is the ML Consumer/Opening update: We’re happy to let you know that all service interruptions have been resolved and are now fully operational. Our team has worked diligently to implement a solution and will continue to monitor the system to ensure our services remain stable.
Please repull the following services for all applications that may have encountered an error since 5pm PT on 9/25:

MeridianLink Consumer: Credit Reports*, Verification of Employment & Income from Equifax The Work Number, and Flood Zone Determinations and AVMs in the Settlement Tool.
*New credit reports will need to be ordered. In Modern Experience, users must check the box labeled “Reorder a credit report, ignore reuse period”. In Classic Experience, users must check the box labeled “Force New Request”.

MeridianLink Mortgage: Credit Reports, Verification of Employment & Income and Assets & Deposits, Flood orders, 4506-C, and Undisclosed Debt Notifications.

We appreciate your patience and understanding. Our team plans to perform a root cause analysis and retrospective, and we will communicate once completed. As always, thank you for your continued partnership.

Following up on our earlier note, we have identified a potential solution, and we are continuing to perform internal testing. We have found no indication or evidence that there are any security implications. We’re working toward resolution and will provide another update once the testing is complete. Thank you for your patience and partnership.

We have identified a potential solution and are currently performing internal testing. This continues to be our top priority, and we have MeridianLink engineers working to resolve the interruption continuously. We understand there is impact to your organization and appreciate your patience. As always, thank you for your partnership. We expect to have an update once the testing is complete.

We are currently experiencing a service interruption impacting credit report service ordering and downstream applications. No recent changes were made to the application or infrastructure prior to the issue. This interruption may prevent the successful completion of credit orders. Customers will be able to resume credit ordering as soon as the issue is resolved.
This continues to be our top priority and we have MeridianLink experts partnered with Microsoft and other industry professionals working to resolve the interruption. We understand there is impact to your organization and appreciate your patience as we work to resolution. As always, thank you for your partnership. We expect to have another update in the next hour.

We are currently experiencing a service interruption impacting credit report service ordering and downstream applications. No recent changes were made to the application or infrastructure prior to the issue. This interruption may prevent the successful completion of credit orders. Customers will be able to resume credit ordering as soon as the issue is resolved.
Resolving the interruption is our top priority, and Microsoft Support is assisting with deeper diagnostics. We understand there is impact to your organization and appreciate your patience as we work to resolution. As always, thank you for your partnership. We expect to have another update in the next hour.

We are currently experiencing a service interruption where message processes are failing, impacting systems that rely on accurate message flow. No recent changes were made to the application or infrastructure prior to the issue. This interruption can prevent the successful completion of credit orders through MCL. Customers will be able to resume credit ordering as soon as the issue is resolved. Since Thursday evening our teams have been working continuously to resolve the problem. The incident is escalated, and Microsoft Support is assisting with deeper diagnostics. We will provide an update at 10:00am PT/1:00pm ET.

We are currently experiencing a service interruption where message processes are failing, impacting systems that rely on accurate message flow. No recent changes were made to the application or infrastructure prior to the issue. This interruption can prevent the successful completion of credit orders through MCL. Customers will be able to resume credit ordering as soon as the issue is resolved. Since Thursday evening, our teams have been working continuously to resolve the problem. The incident is escalated, and Microsoft Support is assisting with deeper diagnostics. We will provide an update at 9:00am PT/12:00pm ET.

We are currently experiencing a major outage where message processes are failing, impacting systems that rely on accurate message flow. No recent changes were made to the application or infrastructure prior to the issue. We recommend a pause on pulling credit until the issue is remediated. Since Thursday evening our teams have been working continuously to resolve the problem. The incident is escalated, and Microsoft Support is assisting with deeper diagnostics. We will provide an update at 8:00am PT/11:00am ET.

We are currently experiencing a major outage where message processes are failing, impacting systems that rely on accurate message flow. No recent changes were made to the application or infrastructure prior to the issue. We recommend a pause on pulling credit until the issue is remediated. Since Thursday evening our teams have been working continuously to resolve the problem. The incident is escalated, and Microsoft Support is assisting with deeper diagnostics. We will provide an update at 7:00am PT/10:00am ET.

We’re currently experiencing a major outage where messages processes are failing, causing failures across systems that rely on accurate message flow. No recent changes were made to the application or infrastructure prior to the issue. Since 5 PM PT yesterday, teams from Development, Infrastructure, and Security have been working continuously to resolve the problem. The incident is escalated with active Jira tracking, and Microsoft Support is assisting with deeper diagnostics.

Our IT and Development teams have continued to investigate the credit pull issues being experienced by our clients throughout the night, and have not stopped. We've also opened the highest priority case with Microsoft for further assistance as well overnight.

We’ll continue to provide updates as we learn more and will follow up with a formal root cause analysis once resolved.

We'd also like to acknowledge resolution for this is our highest priority. We thank you for your patience.

Our IT and Development teams continue to investigate the credit pull issues being experienced by our clients. This remains a top priority, and we will continue to provide updates as progress is made.

Our IT and Development teams continue to investigate the credit pull issues being experienced by our clients. We continue to treat this issue as a highest priority item. We will continue provide updates as progress is made.

Our IT and Development teams continue to actively investigate the credit pull issues being experienced by our clients. We will continue provide updates as progress is made.

Our IT and Development teams continue to investigate the credit pull issues being experienced by our clients. We will continue provide updates as progress is made.

We’re continuing to investigate the issue and will share updates as progress is made.

We are receiving reports of credit pull issues.
Our technical team is investigating the matter.