Mortgage Credit Link (MCL) Issue, also Impacting other MeridianLink Products

We’re happy to let you know that all service interruptions have been resolved and are now fully operational. Our team has worked diligently to implement a solution and will continue to monitor the system to ensure our services remain stable.

For Mortgage Credit Link, please re-pull all services for orders placed since 5pm PT on 9/25.

We appreciate your patience and understanding. Our team plans to perform a root cause analysis and retrospective, and we will communicate once completed. As always, thank you for your continued partnership.

We’re happy to let you know that all service interruptions have been resolved and are now fully operational. Our team has worked diligently to implement a solution and will continue to monitor the system to ensure our services remain stable.

For MeridianLink Mortgage, OpenClose, Mortgage Access, TazWorks, please repull the following services (as applicable) for all applications that may have encountered an error since 5pm PT on 9/25:
Credit Reports, Verification of Employment & Income and Assets & Deposits, Flood orders, 4506-C, and Undisclosed Debt Notifications.

An update on MCL will be provided shortly.

We appreciate your patience and understanding. Our team plans to perform a root cause analysis and retrospective, and we will communicate once completed. As always, thank you for your continued partnership.

Following up on our earlier note, we have identified a potential solution, and we are continuing to perform internal testing. We have found no indication or evidence that there are any security implications. We’re working toward resolution and will provide another update once the testing is complete. Thank you for your patience and partnership.

We have identified a potential solution and are currently performing internal testing. This continues to be our top priority, and we have MeridianLink engineers working to resolve the interruption continuously. We understand there is impact to your organization and appreciate your patience. As always, thank you for your partnership. We expect to have an update once the testing is complete.

We are currently experiencing a service interruption impacting credit report service ordering and downstream applications. No recent changes were made to the application or infrastructure prior to the issue. This interruption may prevent the successful completion of credit orders. Customers will be able to resume credit ordering as soon as the issue is resolved.

Resolving the interruption is our top priority, and Microsoft Support is assisting with deeper diagnostics. We understand there is an impact to your organization and appreciate your patience as we work towards a resolution. As always, thank you for your partnership. We expect to have another update in the next hour.

We are currently experiencing a service interruption where message processes are failing, impacting systems that rely on accurate message flow. No recent changes were made to the application or infrastructure prior to the issue. This interruption can prevent the successful completion of credit orders through MCL. Customers will be able to resume credit ordering as soon as the issue is resolved. Since Thursday evening our teams have been working continuously to resolve the problem. The incident is escalated, and Microsoft Support is assisting with deeper diagnostics. We will provide an update at 10:00am PT/1:00pm ET.

We are currently experiencing a major outage where message processes are failing, impacting systems that rely on accurate message flow. No recent changes were made to the application or infrastructure prior to the issue. We recommend a PAUSE on pulling credit until the issue is remediated. Since Thursday evening, our teams have been working continuously to resolve the problem. The incident is escalated, and Microsoft Support is assisting with deeper diagnostics. We will provide an update at 8:00am PT/11:00am ET.

We are currently experiencing a major outage where message processes are failing, impacting systems that rely on accurate message flow. No recent changes were made to the application or infrastructure prior to the issue. Since Thursday evening our teams have been working continuously to resolve the problem. The incident is escalated with active tracking, and Microsoft Support is assisting with deeper diagnostics. We will provide an update at 7:00am PT/10:00am ET.

MCL is experiencing a major incident impacting the ordering of credit for clients using MCL and their Credit Reporting Agencies. This incident started on Thursday, 9/25/25, around 5pm PT.

Our IT and Development teams have continued to investigate the credit pull issues experienced by our clients throughout the night and will continue to do so. We've also opened the highest-priority case with Microsoft for further assistance.

We’ll continue to provide updates as we learn more and will follow up with a formal root cause analysis once resolved.

We'd also like to acknowledge that resolution for this is our highest priority. We thank you for your patience.