Outage in MeridianLink
ML Consumer/Opening - Experian Autocheck issues
Resolved MajorIncident Report
Summary AI Generated
MeridianLink experienced a major service incident affecting Experian Autocheck functionality due to a third-party vendor dependency issue, which caused several user accounts to become locked. The incident impacted the Consumer App's partner integrations for 2.7 hours. Experian resolved the underlying issue, and affected users were able to unlock their accounts by contacting Experian customer support directly.
We have identified the cause of the issue impacting Experian Autocheck, and confirmed it is related to a third‑party vendor dependency. As a result, Experian shared that several accounts are currently being locked.
Experian is actively working toward a resolution. At this time, there is no estimated time of restoration, and there is no visibility into all impacted accounts for a bulk unlock.
If your account is locked, Experian has advised the following options to request an unlock (you will need your Experian ID):
- Call Experian Customer Support at 888‑409‑2204 and request an account unlock
- Email customersupport@experian.com with your Experian ID and a request for account unlock
We will continue to share updates as additional information becomes available.
Components affected
MeridianLink Consumer App - Other Partner IntegrationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
26 days ago - at 04/01/2026 06:34PM
We received confirmation from Experian that the issue affecting Autocheck has been resolved.
IDENTIFIED
26 days ago - at 04/01/2026 03:56PM
We have identified the cause of the issue impacting Experian Autocheck, and confirmed it is related to a third‑party vendor dependency. As a result, Experian shared that several accounts are currently being locked.
Experian is actively working toward a resolution. At this time, there is no estimated time of restoration, and there is no visibility into all impacted accounts for a bulk unlock.
If your account is locked, Experian has advised the following options to request an unlock (you will need your Experian ID):
- Call Experian Customer Support at 888‑409‑2204 and request an account unlock
- Email customersupport@experian.com with your Experian ID and a request for account unlock
We will continue to share updates as additional information becomes available.
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