Outage in MeridianLink
Data Connect – Data Refresh Delay
Resolved MinorIncident Report
Summary AI Generated
MeridianLink's Data Connect service experienced a data refresh delay lasting approximately 4.6 hours, affecting most Data Connect clients. The root cause was an internal onboarding job that ran longer than expected, causing the data refresh process to stall while waiting on it to complete. The team resolved the issue by removing that dependency, restored the delayed data to the pipeline, and advised clients to re-run their processes to retrieve any missing records.
We’re aware of a data refresh delay affecting most Data Connect clients.
Our team is actively investigating and will post an update as soon as we have more information. We apologize for the inconvenience and appreciate your patience.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/28/2026 05:09PM
We’ve found and fixed the cause of this delay. An internal onboarding job ran longer than expected, and the data refresh was waiting on that job to finish. We’ve removed that dependency, so this job will no longer delay future data refreshes.
If you haven’t already, please re-run your process to pull in any missing records from the delayed refresh.
Thank you for your patience
MONITORING
4 days ago - at 10/28/2026 01:31PM
The delayed data is now available on the pipeline. Please re-run your process to pull in the missing records.
Our team is still investigating the root cause of the delay. We’ll post another update once we know more. We apologize for the inconvenience and appreciate your patience.
INVESTIGATING
4 days ago - at 10/28/2026 12:37PM
We’re aware of a data refresh delay affecting most Data Connect clients.
Our team is actively investigating and will post an update as soon as we have more information. We apologize for the inconvenience and appreciate your patience.
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