A pipeline failure caused a Data Connect refresh delay for MeridianLink clients scheduled to receive data around 12 AM PST/3 AM EST, triggered by the Consumer server being down for maintenance. The incident lasted approximately 11 hours, leaving 9 clients without their refreshed data until the issue was resolved. The data refresh was completed for all affected clients by 8:15 AM PST, and clients were advised to re-run their processes to pull the latest data.
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The data refresh is now complete for the remaining 9 clients, so all affected clients have received today’s data. You can now re-run your process to pull the latest data.
We apologize for the delay and appreciate your patience.
At this time only 9 clients remain to be refreshed, our team is actively monitoring the refresh process and estimates this to be completed in about 3 hours.
We apologize for any inconvenience this may have caused.
Our team has been alerted of a pipeline failure while refreshing today’s data, this is currently linked to the Consumer server being down for maintenance. We will continue monitoring the pipeline and aim to kick off the job again once we have permission to do so.
Potentially affected clients: Clients that receive data around 12 AM PST/ 3AM EST
We apologize for the potential delay this may cause and will follow up once we have more information.
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