Outage in MessageMedia

Toll Free Number Sending Issues

Resolved Minor

November 08, 2024 - Started over 1 year ago - Lasted 3 days
Official incident page

Incident Report

We are currently investigating an issue affecting a subset of dedicated numbers in which customers will see messages fail to deliver.

Components affected

MessageMedia North America (US / Canada)

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/11/2024 03:36PM

This incident has been resolved.

MONITORING over 1 year ago - at 11/11/2024 01:15PM

A fix has been implemented for the subset of numbers and we are monitoring the results.

INVESTIGATING over 1 year ago - at 11/10/2024 12:36PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 11/09/2024 09:28AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 11/08/2024 08:09PM

We are currently investigating an issue affecting a small subset of toll free numbers in North America in which customers will see messages fail to deliver.

INVESTIGATING over 1 year ago - at 11/08/2024 04:37PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 11/08/2024 04:04PM

We are currently investigating an issue affecting a subset of dedicated numbers in which customers will see messages fail to deliver.

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Duplicate SMS Sent for New or Re-Opened Conversations in Inbox - about 1 month ago

Support Emails Not Working - about 1 month ago

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