Meta Outage History

WhatsApp Business API experienced medium disruptions affecting webhooks for Cloud API calling functionality for 1.4 hours. The issue impacted the WhatsApp Business API service while Meta's engineering teams investigated and resolved the problem.

Meta experienced medium disruptions affecting WhatsApp Business API onboarding on their COEX platform starting at 9:00 AM PST. The incident impacted the ability for new users to complete the onboarding process for WhatsApp Business API services. The outage lasted approximately 1.3 hours with engineering teams investigating and resolving the issue.

Meta Horizon Device Manager experienced an outage where administrators could not switch organization context to manage client devices, with the system reverting back to their own organization instead of the selected client organization. This prevented Meta Horizon Managed Solutions customers from managing devices and apps across multiple client organizations. The incident lasted approximately 145 hours and has been resolved.

Meta experienced low-level disruptions affecting the Messenger API for Instagram that prevented or degraded API functionality for developers and applications integrating with Instagram messaging features. The engineering team investigated and resolved the issue after 2.4 hours. The incident was classified as minor due to the limited scope of the disruptions.

WhatsApp Business API's Embedded Signup feature experienced major disruptions for 13.7 hours, preventing businesses from properly setting up their WhatsApp Business accounts. Meta's engineering teams identified the root cause and deployed a fix to restore normal functionality. The outage significantly impacted businesses relying on the API for WhatsApp Business integration.

Meta's Secure Research Environment experienced an outage affecting notebook exports and python package installation within the Data Transparency service. The incident caused high disruptions for researchers using the platform. The outage was resolved after 24.1 hours with all services restored.

Meta Audience Network experienced a revenue reporting issue that lasted 8.3 hours. The outage affected the ability to access or generate revenue reports within the advertising platform. Meta acknowledged the reporting problem and worked to resolve it, though the incident was classified as having low disruptions.

Facebook Ads Manager experienced an outage that prevented some advertisers from creating or editing their ads for 2.7 hours. Users also reported encountering black screens on Messenger and white screens on Facebook during the incident. Meta's engineering teams resolved the issue after actively working on the problem.

Meta experienced an outage affecting the Data Transparency - Meta Content Library API, which impacted Facebook search functionality. The incident was classified as minor with low disruptions to users. The outage lasted approximately 13 days before being resolved.

Meta experienced a minor outage affecting Facebook search functionality within their Data Transparency services, specifically the Meta Content Library. The issue lasted approximately 13 days (309.6 hours) with low-level disruptions reported. Meta's teams worked to resolve the search functionality problems during this extended period.