Meta Outage History

Meta Admin Center experienced intermittent file download failures requiring users to retry their attempts, resulting in delayed file delivery to customer devices over a 2.4-hour period. The error rates remained consistent with historical levels and did not worsen during the incident. The team investigated the underlying cause and implemented corrective actions to resolve the issue.

Meta's WhatsApp Business API experienced major disruptions affecting Cloud API Marketing Messages for 49.2 hours. The outage prevented businesses from sending marketing messages through the Cloud API service. Engineering teams investigated and resolved the issue after nearly two full days of service disruption.

WhatsApp Business API's Marketing Messages API experienced major disruptions for 24.1 hours, preventing businesses from sending marketing messages through the platform. Meta's engineering teams investigated and deployed a fix to resolve the service disruptions. The issue has been fully resolved and normal functionality restored.

Meta experienced medium disruptions in their WhatsApp Business API service that impacted the onboarding and offboarding processes for WhatsApp "Coexistence" users. The incident affected WhatsApp Business Account Management functionality for 1.1 hours. Engineering teams investigated and resolved the issue.

Meta's Instagram API experienced an outage affecting the Graph API component for 4.3 hours. The service disruption impacted applications and integrations that rely on Instagram's API functionality. Meta's engineering teams worked to resolve the issue, with the incident classified as having medium-level disruptions.

Meta Admin Center experienced sign-in issues for customers using Meta Business Suite, preventing access to account management functions. The outage lasted approximately 58 hours and was classified as having medium disruptions. Meta's team actively worked on the issue and resolved the access problems.