Outage in Microsoft Office 365

Users created since October 1, 2024, may be unable to start new chats with other newly created users

Resolved Major
October 02, 2024 - Started about 1 month ago - Lasted about 1 hour

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Outage Details

We've received feedback from users that any user that created an account since October 1, 2024, may be unable to create new chats with other newly created users and instead receive an invite. We've reproduced the issue on our test accounts and our initial review indicates that user profiles aren't found. We're reviewing and gathering service logs to determine why these profiles aren't found and how to best remediate impact.
Components affected
Teams (Consumer)
Latest Updates ( sorted recent to last )
about 1 month ago - at 10/02/2024 06:20PM

Title: Users created since October 1, 2024, may be unable to start new chats with other newly created users
User impact: Users created since October 1, 2024, may be unable to start new chats with other newly created users.
Current status: We've received feedback from users that any user that created an account since October 1, 2024, may be unable to create new chats with other newly created users and instead receive an invite. We've reproduced the issue on our test accounts and our initial review indicates that user profiles aren't found. We're reviewing and gathering service logs to determine why these profiles aren't found and how to best remediate impact.
Next update by: Wednesday, October 2, 2024, at 8:30 PM UTC

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