Outage in Microsoft Office 365

Users may be unable to access Microsoft Copilot

Resolved Major
February 06, 2025 - Started 14 days ago - Lasted about 2 hours

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Outage Details

We identified a recent change that introduced an issue which prevented users from accessing Copilot as expected. We reverted the change and have seen initial positive signs of recovery. We're continuing to monitor the service to ensure it fully recovers.
Latest Updates ( sorted recent to last )
14 days ago - at 02/06/2025 05:21PM

Title: Users may be unable to access Microsoft Copilot
User impact: Users may be unable to access Copilot.
Current status: We identified a recent change that introduced an issue which prevented users from accessing Copilot as expected. We reverted the change and have seen initial positive signs of recovery. We're continuing to monitor the service to ensure it fully recovers.
Scope of impact: Any user attempting to access Copilot may be affected.
Start time: Thursday, February 6, 2025, at 2:00 PM UTC
Next update by: Thursday, February 6, 2025, at 7:00 PM UTC

14 days ago - at 02/06/2025 05:01PM

Title: Users may be unable to access Microsoft Copilot
User impact: Users may be unable to access Copilot.
More info: Users attempting to access Copilot may see an error message "It's not you, it's me."
Current status: We're investigating reports of issues accessing Copilot. We're analyzing available services telemetry to identify the source of the issue and determine our next troubleshooting steps. We'll provide an update in 30 minutes.

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