Outage in Microsoft 365 Consumer
Users may be unable to access or use the Microsoft Copilot service
Resolved Major
April 30, 2025 - Started 11 months ago
- Lasted about 1 hour
Incident Report
We've completed a set of mitigation steps and service may begin returning to users who were previously unable to use Copilot. We're continuing to monitor the service to ensure the issue is fully mitigated.
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Latest Updates ( sorted recent to last )
11 months ago - at 04/30/2025 03:16AM
Title: Users may be unable to access or use the Microsoft Copilot service
User impact: Users may be unable to access or use the Microsoft Copilot service.
Current status: We've completed a set of mitigation steps and service may begin returning to users who were previously unable to use Copilot. We're continuing to monitor the service to ensure the issue is fully mitigated.
Scope of impact: Some users attempting to use Copilot are affected.
Next update by: Wednesday, April 30, 2025, at 5:00 AM UTC
11 months ago - at 04/30/2025 03:02AM
Title: Users may be unable to access or use the Microsoft Copilot service
User impact: Users may be unable to access or use the Microsoft Copilot service.
Current status: We're investigating reports that indicate users are unable to access Microsoft Copilot. We're investigating to determine if there is an issue and will update this message shortly with our latest findings.
Next update by: Wednesday, April 30, 2025, at 3:30 AM UTC
Latest Microsoft 365 Consumer outages
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Users may not see other users’ presence status in Microsoft Teams Free - about 2 months ago
All users may be unable to access Microsoft Teams Free using a browser - about 2 months ago
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