Users can't access Microsoft Power Apps

Title: Users can't access Microsoft Power Apps

User impact: Users may be unable to access Microsoft Power Apps.

More info: Additionally, some users may also be experiencing the following issues:

- Runtime failures when playing apps and creating connections
- Integration with SharePoint Online would not function as expected

Current status: We've confirmed the rollback has completed across the affected infrastructure and service monitoring telemetry indicates that all previously impacted regions have stabilized. We're continuing a period of monitoring to ensure the service has fully recovered. Additionally, we've identified an isolated issue within a small section of European infrastructure and we're investigating further to determine if it is related.

Scope of impact: All users may experience impact.

Start time: Thursday, November 16, 2023, at 4:05 AM UTC

Next update by: Thursday, November 16, 2023, at 3:00 PM UTC

Title: Users can't access Microsoft Power Apps

User impact: Users may be unable to access Microsoft Power Apps.

More info: Additionally, some users may also be experiencing the following issues:

- Runtime failures when playing apps and creating connections
- Integration with SharePoint Online would not function as expected

Current status: We've determined some regions have now recovered. We're continuing to monitor the progress of the rollback throughout the remaining affected infrastructure. We're entering a period of monitoring to ensure the stability of the service.

Scope of impact: All users may experience impact.

Start time: Thursday, November 16, 2023, at 4:05 AM UTC

Next update by: Thursday, November 16, 2023, at 2:00 PM UTC

We're continuing to see an improvement in service availability as the rollback progresses. We're monitoring this closely to ensure the overall stability of the service remains healthy while the rollback propagates to the remaining affected infrastructure.

This quick update is designed to give the latest information on this issue.

Title: Users can't access Microsoft Power Apps

User impact: Users may be unable to access Microsoft Power Apps.

More info: Additionally, some users may also be experiencing the following issues:

- Runtime failures when playing apps and creating connections
- Integration with SharePoint Online would not function as expected

Current status: We're observing a continued improvement of service availability as the rollback progresses further. The rollback is continuing to propagate throughout the remaining affected infrastructure and we're monitoring this closely to ensure a full recovery.

Scope of impact: All users may experience impact.

Start time: Thursday, November 16, 2023, at 4:05 AM UTC

Next update by: Thursday, November 16, 2023, at 1:00 PM UTC

We're continuing to monitor the increase in service availability across the affected regions as the rollback progresses further.

This quick update is designed to give the latest information on this issue.

Title: Users can't access Microsoft Power Apps

User impact: Users may be unable to access Microsoft Power Apps.

More info: Additionally, some users may also be experiencing the following issues:

- Runtime failures when playing apps and creating connections
- Integration with SharePoint Online would not function as expected

Current status: We're continuing to monitor an increase in service availability as the rollback progresses further. In parallel, we're expediting the rollback process to deliver a quicker resolution for the remaining affected infrastructure.

Scope of impact: All users may experience impact.

Start time: Thursday, November 16, 2023, at 4:05 AM UTC

Next update by: Thursday, November 16, 2023, at 12:00 PM UTC

We're continuing to observe an increase in service availability as the rollback progresses throughout the affected infrastructure.

This quick update is designed to give the latest information on this issue.

Title: Users can't access Microsoft Power Apps

User impact: Users may be unable to access Microsoft Power Apps.

Current status: We're monitoring the rollback as it propagates through the environment. We can see from telemetry that the service availability is improving as the rollback is progressing.

Scope of impact: All users may experience impact.

Start time: Thursday, November 16, 2023, at 4:05 AM UTC

Next update by: Thursday, November 16, 2023, at 11:00 AM UTC

We’re continuing to monitor the rollback as it progresses through the affected infrastructure. Early monitoring of service telemetry indicates we’re seeing availability improving.

This quick update is designed to give the latest information on this issue.

Title: Users can't access Microsoft Power Apps

User impact: Users may be unable to access Microsoft Power Apps.

Current status: We reverted the change to the TLS configuration, but it was taking more time than anticipated. As such, we're reimaging the affected infrastructure in order to roll back to a previous, healthy configuration. We're continuing to monitor the service health to confirm these actions are successful.

Scope of impact: All users may experience impact.

Start time: Thursday, November 16, 2023, at 4:05 AM UTC

Next update by: Thursday, November 16, 2023, at 10:00 AM UTC

We reverted the TLS configuration change, however this did not resolve the issue. We are developing alternate mitigation strategies to restore the service.

This quick update is designed to give the latest information on this issue.

Title: Users can't access Microsoft Power Apps

User impact: Users may be unable to access Microsoft Power Apps.

More info: Microsoft Power Apps integration with Power BI will also not function.

Users may see the following error messages when attempting to load Power Apps:
- There was no response from the server.
- The data did not load correctly. Please try again.

Current status: We're now reverting the suspected TLS configuration changes in an attempt to resolve the impact. We're closely monitoring service health to confirm this rollback has the desired effect, and once confirmed we'll aim to provide an estimated resolution time.

Scope of impact: All users may experience impact.

Start time: Thursday, November 16, 2023, at 4:05 AM UTC

Next update by: Thursday, November 16, 2023, at 9:00 AM UTC

Our continued investigation and monitoring of service health has indicated that the API update is not the cause of impact. We now suspect an update to Transport Layer Security (TLS) configurations may be resulting in the impact and are investigating further to determine our next steps.

This quick update is designed to give the latest information on this issue.

Title: Users can't access Microsoft Power Apps

User impact: Users may be unable to access Microsoft Power Apps.

More info: Microsoft Power Apps integration with Power BI will also not function.

Users may see the following error messages when attempting to load Power Apps:
- There was no response from the server.
- The data did not load correctly. Please try again.

Current status: We've identified a recent API update, intended to address a separate issue, that may be causing the impact. We're reverting the API update while monitoring service health and continuing to investigate possible causes.

Scope of impact: All users may experience impact.

Start time: Thursday, November 16, 2023, at 4:05 AM UTC

Next update by: Thursday, November 16, 2023, at 7:30 AM UTC

We suspect that a recent API update may be causing the impact and are reverting the update while we continue troubleshooting.

This quick update is designed to give the latest information on this issue.

Title: Users can't access Microsoft Power Apps

User impact: Users are unable to access Microsoft Power Apps.

More info: Microsoft Power Apps integration with Power BI will also not function.

Users may see the following error messages when attempting to load Power Apps:
- There was no response from the server.
- The data did not load correctly. Please try again.

Current status: We've identified that infrastructure responsible for Power App functionality isn't processing traffic as efficiently as expected. We're reviewing potential options for this unexpected performance, including recently deployed updates.

Scope of impact: All users may experience impact.

Start time: Thursday, November 16, 2023, at 4:05 AM UTC

Next update by: Thursday, November 16, 2023, at 6:30 AM UTC

Title: Users can't access Microsoft Power Apps

User impact: Users may be unable to access Microsoft Power Apps.

Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.