Users may have experienced issues accessing multiple Microsoft 365 services

Title: Users may experience issues accessing multiple Microsoft 365 services

User impact: Users may experience issues accessing multiple Microsoft 365 services.

More info: Users may experience timeouts or delays when accessing or using Microsoft 365 services.

Affected services include but are not limited to:

- SharePoint Online - Recovered
- OneDrive for Business - Recovered
- Exchange Online
- Exchange Admin center
- Microsoft 365 Admin center
- Microsoft Intune
- Microsoft Power Apps
- Microsoft Power Automate (including connectors within Microsoft 365 apps and Power Apps)
- Microsoft Copilot for Microsoft 365
- Microsoft Purview
- Exchange Online Protection

Microsoft Teams - Recovered
- Users may have experienced difficulties with search, calendar, messaging, and calling.
- Users may have experienced problems creating, updating, and publishing town halls and webinars.
- Users may have experienced file related issues.

Current status: Monitoring data shows that the Exchange Online service availability is continuing to trend upwards. During the recovery we noticed that there were some timeout errors in our backend infrastructure and to expedite recovery we shifted traffic to alternate service components. This action has had a positive impact on recovery and the Exchange Online service is almost at the required recovery threshold.

Most of the other services affected by this event have reached acceptable performance thresholds. We're actively monitoring the services to ensure there is no residual impact.

Scope of impact: Based on our telemetry and customer signals, impact appears to be isolated to the Asia-Pacific and Australia region.

Start time: Thursday, June 27, 2024, at 1:18 AM UTC

Preliminary root cause: We’ve determined that a recent change caused a configuration issue within our network routing infrastructure, causing impact to multiple Microsoft 365 services.

Next update by: Thursday, June 27, 2024, at 2:30 PM UTC

Title: Users may experience issues accessing multiple Microsoft 365 services

User impact: Users may experience issues accessing multiple Microsoft 365 services.

More info: Users may experience timeouts or delays when accessing or using Microsoft 365 services.

Affected services include but are not limited to:

- SharePoint Online - Recovered
- OneDrive for Business - Recovered
- Exchange Online
- Exchange Admin center
- Microsoft 365 Admin center
- Microsoft Intune
- Microsoft Power Apps
- Microsoft Power Automate (including connectors within Microsoft 365 apps and Power Apps)
- Microsoft Copilot for Microsoft 365
- Microsoft Purview
- Exchange Online Protection

Microsoft Teams - Recovered
- Users may have experienced difficulties with search, calendar, messaging, and calling.
- Users may have experienced problems creating, updating, and publishing town halls and webinars.
- Users may have experienced file related issues.

Current status: We’re seeing some timeout errors in our backend infrastructure for Exchange Online requests. While we work to isolate the cause of these errors we’re transitioning traffic to alternate service components.

The majority of the other services affected by this event have recovered or have almost reached acceptable performance thresholds. We're continually monitoring the services to ensure there is no residual impact.

Scope of impact: Based on our telemetry and customer signals, impact appears to be isolated to the Asia-Pacific and Australia region.

Start time: Thursday, June 27, 2024, at 1:18 AM UTC

Preliminary root cause: We’ve determined that a recent change caused a configuration issue within our network routing infrastructure, causing impact to multiple Microsoft 365 services.

Next update by: Thursday, June 27, 2024, at 1:30 PM UTC

Title: Users may experience issues accessing multiple Microsoft 365 services

User impact: Users may experience issues accessing multiple Microsoft 365 services.

More info: Users may experience timeouts or delays when accessing or using Microsoft 365 services.

Affected services include but are not limited to:

- SharePoint Online - Recovered
- OneDrive for Business - Recovered
- Exchange Online
- Exchange Admin center
- Microsoft 365 Admin center
- Microsoft Intune
- Microsoft Power Apps
- Microsoft Power Automate (including connectors within Microsoft 365 apps and Power Apps)
- Microsoft Copilot for Microsoft 365
- Microsoft Purview
- Exchange Online Protection

Microsoft Teams - Recovered
- Users may have experienced difficulties with search, calendar, messaging, and calling.
- Users may have experienced problems creating, updating, and publishing town halls and webinars.
- Users may have experienced file related issues.

Current status: Telemetry shows that the service availability for Exchange Online is continuing to improve, but at a slower rate than expected. We’re restarting some service components to expedite recovery.

Many of the other services affected by this event have recovered or have almost reached acceptable performance thresholds. We're monitoring the services to ensure there is no residual impact.

Scope of impact: Based on our telemetry and customer signals, impact appears to be isolated to the Asia-Pacific and Australia region.

Start time: Thursday, June 27, 2024, at 1:18 AM UTC

Preliminary root cause: We’ve determined that a recent change caused a configuration issue within our network routing infrastructure, causing impact to multiple Microsoft 365 services.

Next update by: Thursday, June 27, 2024, at 11:30 AM UTC

Title: Users may experience issues accessing multiple Microsoft 365 services

User impact: Users may experience issues accessing multiple Microsoft 365 services.

More info: Users may experience timeouts or delays when accessing or using Microsoft 365 services.

Affected services include but are not limited to:

- SharePoint Online
- OneDrive for Business
- Exchange Online
- Exchange Admin center
- Microsoft 365 Admin center
- Microsoft Intune
- Microsoft Power Apps
- Microsoft Power Automate (including connectors within Microsoft 365 apps and Power Apps)
- Microsoft Copilot for Microsoft 365
- Microsoft Purview
- Exchange Online Protection

Additionally, within Microsoft Teams, users may experience difficulties with contact search, calendar, messaging, and calling. Users may also experience problems creating, updating, and publishing town halls and webinars.

Current status: Exchange Online availability has nearly recovered, and we anticipate that it’ll be fully restored by our next scheduled update. Other services affected by this event are also incrementally reaching acceptable performance thresholds. We'll monitor and confirm service-specific estimates to resolution as they become available.

Scope of impact: Based on our telemetry and customer signals, impact appears to be isolated to the Asia-Pacific and Australia region.

Start time: Thursday, June 27, 2024, at 1:18 AM UTC

Preliminary root cause: An issue within a recent Azure networking migration led to impact.

Next update by: Thursday, June 27, 2024, at 9:30 AM UTC

Our monitoring signals indicate that Microsoft Teams, SharePoint Online, and OneDrive for Business impact is resolved. Exchange Online remains affected but is steadily recovering. We'll aim to provide an estimated time to resolution in our next scheduled update.

This quick update is designed to give the latest information on this issue.

Title: Users may experience issues accessing multiple Microsoft 365 services

User impact: Users may experience issues accessing multiple Microsoft 365 services.

More info: Users may experience timeouts or delays when accessing or using Microsoft 365 services.

Affected services include but are not limited to:

- SharePoint Online
- OneDrive for Business
- Exchange Online
- Exchange Admin center
- Microsoft 365 Admin center
- Microsoft Intune
- Microsoft Power Apps
- Microsoft Power Automate (including connectors within Microsoft 365 apps and Power Apps)
- Microsoft Copilot for Microsoft 365
- Microsoft Purview
- Exchange Online Protection

Additionally, within Microsoft Teams, users may experience difficulties with contact search, calendar, messaging, and calling. Users may also experience problems creating, updating, and publishing town halls and webinars.

Current status: We're continuing to see our services trend toward recovery, and we're monitoring for an extended period to ensure additional remediation actions aren't required.

Scope of impact: Based on our telemetry and customer signals, impact appears to be isolated to the Asia-Pacific and Australia region.

Start time: Thursday, June 27, 2024, at 1:18 AM UTC

Preliminary root cause: An issue within a recent Azure networking migration led to impact.

Next update by: Thursday, June 27, 2024, at 7:30 AM UTC

Our services are incrementally recovering as we apply targeted remediations. We're continuing to monitor for a period to ensure comprehensive recovery.

This quick update is designed to give the latest information on this issue.

Title: Users may experience issues accessing multiple Microsoft 365 services

User impact: Users may experience issues accessing multiple Microsoft 365 services.

More info: Users may experience timeouts or delays when accessing or using Microsoft 365 services.

Affected services include but are not limited to:

- SharePoint Online
- OneDrive for Business
- Exchange Online
- Exchange admin center
- Microsoft 365 admin center
- Microsoft Intune
- Microsoft Power Apps
- Microsoft Power Automate (including connectors within Microsoft 365 apps and Microsoft Power Apps)
- Microsoft Copilot for Microsoft 365
- Microsoft Purview
- Exchange Online protection

Additionally, within Microsoft Teams, users may experience difficulties with contact search, calendar, messaging, calling. Users may also experience problems creating, updating, and publishing town halls and webinars.

Current status: The underlying Azure networking issue has been addressed. We're now working to identify and implement remediation strategies for residually affected Microsoft 365 services.

Scope of impact: Based on our telemetry and customer signals, impact appears to be isolated to the Asia-Pacific and Australia region.

Start time: Thursday, June 27, 2024, at 1:18 AM UTC

Preliminary root cause: An issue within a recent Azure networking migration led to impact.

Next update by: Thursday, June 27, 2024, at 5:30 AM UTC

Title: Users may experience issues accessing multiple Microsoft 365 services

User impact: Users may experience issues accessing multiple Microsoft 365 services.

More info: Users specifically may experience timeouts and delays when attempting to access the following services:
- SharePoint Online
- OneDrive for Business
- Microsoft Teams
- Exchange Online
- Exchange admin center
- Microsoft 365 admin center
- Microsoft Intune
- Microsoft Power Apps
- Microsoft Copilot for Microsoft 365

Current status: According to our telemetry, services are showing partial recovery but haven't yet reattained acceptable performance thresholds. We're investigating the source of residual impact and additional actions we can take to comprehensively resolve the issue for all users.

Scope of impact: Users attempting to access multiple Microsoft 365 services may be affected by this event.

Start time: Thursday, June 27, 2024, at 1:18 AM UTC

Preliminary root cause: An issue within a recent Azure networking migration led to impact.

Next update by: Thursday, June 27, 2024, at 4:30 AM UTC

We determined that a recent change within Azure networking infrastructure led to impact. We reverted this change and we're monitoring our telemetry to ensure that affected services recover as expected.

This quick update is designed to give the latest information on this issue.

Title: Users may experience issues accessing multiple Microsoft 365 services

User impact: Users may experience issues accessing multiple Microsoft 365 services.

More info: Affected services include, but may not be limited to:
- SharePoint Online
- OneDrive for Business
- Microsoft Teams
- Exchange Online
- Exchange admin center
- Microsoft 365 admin center
- Microsoft Intune
- Microsoft Power Apps

Current status: We're reviewing impact details provided by affected users and analyzing recent service changes so we can isolate the source of the issue.

Scope of impact: Users attempting to access multiple Microsoft 365 services may be affected by this event.

Next update by: Thursday, June 27, 2024, at 3:00 AM UTC

Title: Users may experience issues accessing multiple Microsoft 365 services

User impact: Users may experience issues accessing multiple Microsoft 365 services.

More info: Affected services include, but may not be limited to:
- SharePoint Online
- OneDrive for Business
- Microsoft Teams
- Exchange Online

Current status: We're investigating reports indicating that users are unable to access multiple Microsoft 365 services. We're examining our service telemetry so we can identify the source of the issue and determine next troubleshooting steps.

Scope of impact: Users attempting to access multiple Microsoft 365 services may be affected by this event.

Next update by: Thursday, June 27, 2024, at 3:00 AM UTC