Outage in Microsoft 365
Users may experience failures for multiple scenarios in Omnichannel for Customer Service
Resolved Major
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Outage Details
Components affected
Dynamics 365 AppsLatest Updates ( sorted recent to last )
Title: Users may experience failures for multiple scenarios in Omnichannel for Customer Service
User impact: Users may experience failures for multiple scenarios in Omnichannel for Customer Service.
More Info: This issue is impacting the following scenarios:
Outbound calls
Voice call transcripts
Starting chats
Sending and receiving messages
Current Status: We are continuing our efforts to restart the impacted service nodes to ensure the hotfix is applied and are monitoring service diagnostics for recovery.
Next Update: October 25, 2024, at 3:30 AM UTC
Title: Users may experience failures for multiple scenarios in Omnichannel for Customer Service
User impact: Users may experience failures for multiple scenarios in Omnichannel for Customer Service.
More Info: This issue is impacting the following scenarios:
Outbound calls
Voice call transcripts
Starting chats
Sending and receiving messages
Current Status: We are continuing our efforts to restart the impacted service nodes to ensure the hotfix is applied and are monitoring service diagnostics for recovery.
Next Update: October 25, 2024, at 2:30 AM UTC
Title: Users may experience failures for multiple scenarios in Omnichannel for Customer Service
User impact: Users may experience failures for multiple scenarios in Omnichannel for Customer Service.
More Info: This issue is impacting the following scenarios:
Outbound calls
Voice call transcripts
Starting chats
Sending and receiving messages
Current Status: Following our investigation, we identified that a service dependency deployed an update that contained a misconfiguration, which impacted the underlying service infrastructure utilized by Omnichannel for Customer Service. We have created and deployed a hotfix to address this issue and are restarting the impacted service nodes to ensure the hotfix is applied.
Next Update: October 25, 2024, at 1:30 AM UTC
Title: Users may experience failures for multiple scenarios in Omnichannel for Customer Service
User impact: Users may experience failures for multiple scenarios in Omnichannel for Customer Service.
Users may experience failures for multiple scenarios in Omnichannel for Customer Service.
More Info: This issue is impacting the following scenarios:
Outbound calls
Voice call transcripts
Starting chats
Sending and receiving messages
Current Status: We are aware of an emerging issue where users are experiencing failures for multiple scenarios in Omnichannel for Customer Service. We are investigating the issue and will provide another update within the next 30 minutes.
This information is preliminary and may be subject to changes, corrections, and updates.
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